Refund policy
Our 30 day guarantee
Try it for 30 days. If it isn't right for your dog, tell us and we'll sort it out.
If the size is wrong
Email shophisturn@gmail.com within 30 days of delivery with your order number and your dog's measurements, and we'll send the correct size.
For the Steady Socks, we won't ask you to send the original pair back. Keep them or pass them on to someone whose dog is a different size.
If you've changed your mind
Email us within 30 days of delivery. The item needs to be unused and in its original packaging.
For change-of-mind returns, you cover the return postage. Once it arrives back with us we'll refund the purchase price to your original payment method within 5 business days.
If something arrives damaged or faulty
Email us a photo and your order number. We'll replace it or refund it — you won't pay any postage, and you won't need to send the faulty item back.
Your rights under Australian Consumer Law
The guarantee above is offered in addition to your rights under Australian Consumer Law, and does not limit them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page reduces those rights.
Things we can't accept
- Items returned after 30 days from delivery
- Items that have been used outdoors, damaged, or heavily soiled beyond normal trying-on
How to start
Email shophisturn@gmail.com with your order number and what's happened. We answer within one business day.