Shipping policy

Where we ship

We ship World-wide.

What it costs

• Flat rate shipping of $4.99 on all orders.

How long it takes

Most orders arrive 6–12 days from the time you order.

We're a small operation and we don't hold stock in a warehouse in Sydney. Your order is packed and sent from our supplier's facility overseas, which is why the window is a week and a half rather than two days — and it's why we can sell a harness at the price we do rather than at the price a warehoused brand has to charge.

If that timing doesn't work for your situation, please don't order. We'd rather you got what you needed elsewhere in time.

Tracking

You'll get a confirmation email as soon as you order, and a tracking number by email once your parcel is scanned into the postal network. Tracking can take a few days to start updating after you receive the number — this is normal and doesn't mean anything is wrong.

If your order is late

If it's been more than 15 days and nothing has arrived, email shophisturn@gmail.com with your order number and we'll chase it. If it's genuinely lost, we'll resend it or refund you — your choice.

Incorrect addresses

Check your address at checkout. We can change it if you email us within a few hours of ordering, but once a parcel is in transit we can't redirect it.